Why is transcription important for insurance companies?

11/16/2020

In the insurance industry it is extremely important to have a fast and accurate documentation process of all claims, conversations, and compensations. Files that insurance companies often need to have transcribed can include witness statements, notes on investigations, property damage reports, accident reports, and many other types of recorded audio.
Having a transcript of exactly what was said and who said it during the investigation process can make it much easier for insurance companies to validate claims and make a decision on the outcome of the claim.

Also, when you have your interviews transcribed it makes it easier to look back at the typed-out text to find the information you need instead of having to relisten to the whole recorded audio, especially if the case goes to court. If an insurance case has to go to court then it is much easier to have a professionally done transcript of the statements and conversations as evidence than it is to have the whole audio or video file. 

One of the most important things when it comes to insurance transcription is to make sure everything that is recorded on the audio or video is captured accurately in the transcript. For this reason, most insurance files should be transcribed in a strict verbatim style.


How to choose a transcription service for your insurance needs.

There are a lot of different transcription services so you should definitely make sure you trust the team that you choose to transcribe your files for you. One of the most important things to think about when choosing a transcription service to transcribe your insurance audio would be to make sure that you choose a company that will keep you and your client's information safe. Also, you should ask for a sample or test section of audio to be transcribed to make sure that the transcription service you are looking at is accurate.

At Redbud Transcription Services we are able to offer 5 minutes of any audio to be transcribed for free so that you can make sure you are satisfied with our work. We are also willing to sign an NDA so that you know all of the information that you send to us is kept safe and confidential. 

If you are interested in learning more or having a test file transcribed for you email us or upload your test file on our Transcription Services page.